Machine Is Machine

I went to an ATM a little earlier to get me some cash. I entered P5000.00, waited for the bills. The receipt had gone out, card already ejected. Still, there is no money to be found. The freakin' machine printed on the receipt, it shelled out 5k but I am telling now, there is NO money. I called up the not-so-hotline of Equit-PCI Bank to tell my story. Our friendly-robotic-highly-paid-call-specialist gave me another "hotline", and advise me to call MetroBank, where I opened my account. Here's the trascript of our conversation.


Me: The ATM debited my account without dispensing the money... blah blah blah....

Ness: Sir I'll give Metrobank hotline number, please forward the matter to them.

Me: Really? Is it Metrobank's concern? (In my mind: Why the hell will I contact Metrobank when its PCIs machine that malfunctioned.)

Ness: - Sorry sir but that's our procedure.

Me: Huh? I guess I just have to call them. (In my mind: What a procedure! You are totally helpless.)

Ness: Thank you sir. Is there anything I can do?

Me: I think that would be all. (In my mind: Like you can still do something with regards to this!)

Tomorrow I'll be burning phones. I'll ring every concern (likely, unconcern) people on both sides. Both banks. They have got to fix this thing.


If you happen to experience this. Hotline number of Equitable-PCI Bank is 84-911. That's for Metro Manila. A public service message brought to you by me.