Globe Stationed On Pluto

I sent my customer complaint last June 28th and the customer service got back to me today (July 30) via email.

Yep, that's a little over a month.

Calculating the speed of internet data transfer over fiber optic cable and satellite relay of data, I am estimating that Globe's customer service division is stationed on planet Pluto. Wait, Pluto aint planet now?

And she wrote...

Good day.

We apologize for the delay in our response due to the significant increase in our email messages. We regret the negative impression you have gained from your recent bundled broadband application thru our agent. Our agent has proactively processed your landline service while the internet was not readily available. It is regrettable that this was not an acceptable option on your part. We've gathered however, that your account has been reclassified to the correct plan on July 9. With this, we shall ensure that bill charges prior to the said dates shall be adjusted accordingly.

On the other hand, we are looking into the unnecessary calls you have received. Proper attention on this matter has been requested from our Sales Support team. We are ensuring that they look into process flaws which have led to the complication of your application under the Broadband plan. Again, our sincere apologies for the stressful experience these incidents may have caused you. We look forward to the chance of redeeming your trust and the chance of continued service.

Best regards.

Stressing indeed.

To all other Globe subscribers being shortchange by them, mail 'em. Email ad is customercare@innove.com.ph. Just don't flood them. Doing so, lalo lang malilito si Customer Service Agent 007.